The Agency LLC
Privacy Policy
Effective October 4, 2026.
This policy describes how The Agency LLC handles information through this website, business inquiries and our customer relationship activities. Our public location is Lake Stevens, WA.
Information we receive
When you start a conversation, we collect the information you submit, including your name, business name, email, phone number, website or business description, business stage, goals, challenges and inquiry details. We also keep relevant communications, relationship notes, tasks and service records. Please do not submit passwords, payment-card information or unnecessary sensitive personal information through the inquiry form.
Our website and hosting systems process ordinary request information, such as IP addresses, requested URLs, browser/device information, timestamps and response status, to deliver the site, detect abuse and troubleshoot problems. Information you share with us during later business communications may become part of our CRM records.
How we use information
We use information to understand and respond to inquiries, arrange conversations, manage business relationships, perform agreed work, maintain records, protect the website and investigate technical or security problems. Authorized staff and scoped software tools may process records for these purposes. Providing a phone number alone does not authorize SMS messaging.
SMS and mobile information
Mobile phone numbers and SMS opt-in or consent information are not sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. We may provide information to service providers solely as needed to operate communications on our behalf, subject to appropriate restrictions. This does not authorize those providers to use SMS consent information for their own marketing.
If you select our optional SMS checkbox, we record your choice, the phone number, submission time, source form and disclosure version. The optional text program covers your inquiry, scheduling and requested service follow-up—not unrelated promotional campaigns. Text messaging is not currently active. See SMS/Text Messaging Terms.
Service providers and disclosures
We use hosting and storage infrastructure to operate the website and CRM. Access may also be necessary for providers supporting specifically requested services or communications. Our application includes a Twilio messaging integration, but outbound SMS delivery has not been activated. We do not describe an inactive integration as an active recipient of your messages.
We may disclose information when necessary to comply with applicable legal obligations, respond to lawful requests, or protect rights, safety and the security of our services. Our SMS/mobile non-sharing commitment above continues to apply.
Cookies and browser storage
Sign-in areas use essential session and security cookies. The public inquiry flow keeps your answers in browser memory while you complete the form. The current public site does not include advertising pixels or third-party audience analytics in its application code. Hosting systems may still process request information as described above. You can control cookies through your browser; blocking essential cookies can prevent sign-in.
Security and retention
We use measures intended to protect information, including access restrictions, authenticated administration, encrypted web connections and operational backups. No system or transmission method can be guaranteed completely secure.
We retain information as needed for inquiries, business relationships, service delivery, security, recordkeeping and applicable legal obligations. Retention depends on the record and circumstances; there is no automatic promise that all records are deleted after a fixed period. Backup copies and audit records may remain after an operational record is changed or removed.
Your choices and requests
You may decline optional SMS consent and still submit an inquiry or purchase services. Contact us to request access, correction or deletion of information, or to ask about its use. We may need to verify a request and retain records where necessary for legitimate recordkeeping or legal obligations. When text messaging is enabled, reply STOP to opt out or HELP for assistance; you can also contact us directly.
Updates and contact
We will post policy changes here and update the effective or last-updated date. For privacy requests or customer care, contact hopkins@theagencyllc.net or (425) 504-7900.
The Agency LLC · Lake Stevens, WA.